Custom training built from your policies — and your team approves every draft.
Civis builds each course from your city's own policies and cases — not an off-the-shelf library. Your team reviews and approves every draft by link, in minutes, before any video is produced. And every approval is recorded, so procurement gets a clear paper trail.
Review by link — no accounts, no installs. Your team marks up documents line by line and video to the exact second.
The studio and the software are our job. Yours is simpler.
Behind every Civis course is a studio, a review system, and a production pipeline. That's the machinery we run so you don't have to. What you pay for is three concrete things:
Short courses your staff will actually use
Ten-minute courses built from your real scenarios and cases — not a stock library's examples about a company no one has heard of.
You approve every draft
You review the design and the video at each step, by link, and sign off before anything is produced. Nothing ships that your team hasn't approved.
Receipts for procurement
Every review, note, and approval is saved into one record — the engagement dossier — delivered with the course. Names, dates, and what changed.
Off-the-shelf training is somebody else's course.
The big libraries optimize for "close enough for everyone." Your policies, your union agreements, your residents, your counter — none of that is generic. Here's the trade you stop making:
Two approvals before we spend a minute on media.
The loop is simple: we draft, your team marks it up, we revise — and nothing advances without your approval. The green steps are yours.
Your topic, documents, policies — the raw material.
A one-page design: audience, promise, finale.
Mark up any paragraph by link. Return or approve.
Every module and lesson, mapped and budgeted.
Same loop — section by section, on the record.
Narrated video, interactions, scenarios, checks.
Notes pinned to the exact second, on the actual footage.
Live on your Civis LMS — with the engagement dossier.
Revisions are fast because your notes drive them directly — each note is applied to the draft, and the next round comes back in hours, not weeks.
Built so your busiest people actually participate.
Review by link
Reviewers open a private link and start reading. No account, no password, no software. If they can use a browser, they can review.
Comment on any paragraph
Click a paragraph and leave a comment, a suggestion, or a question. Each note sticks to that exact passage — with a name and a time — kept separate from the document itself.
Return or approve
One button sends the round back with every note; one button signs off. Either way the decision is recorded — by name, with a date.
Notes pinned to the exact second — not buried in an email.
Reviewing video by email means "the pacing feels off around the two-minute mark" — and a producer guessing what you meant. Here, your reviewers pause the actual footage and the note pins itself to that exact second. Per scene, per lesson, or across the whole course.
Prove exactly how the course was built.
Every note, return, and approval is recorded as it happens. At delivery, it's all saved into the engagement dossier — a printable PDF of how the course was made: every review round, every note (with timecodes), every approval by name and date. Procurement gets a clear paper trail. So does whoever inherits the project in two years.
De-escalation for Front-Counter Staff
Delivered into an LMS built for municipal compliance.
Your course doesn't land in a folder — it goes live on Civis LMS, the same system that runs required training and keeps audit-ready records for cities. It's the infrastructure that makes the training count: assignments by role, recertification that calculates itself, and a completion record you can stand behind when a Sunshine Law request arrives.
Before you ask — here's how it actually works.
Our subject-matter experts are busy. How much of their time does this take?
How do revisions work? Do change requests pile up costs?
What do we get to review — documents only, or the actual course?
How is the course made specific to us?
What proof do we have of how it was built?
Where does the finished course live?
Bring us the course only your organization can define.
Policies, procedures, onboarding, safety, resident services — if your team knows what it should say, we'll build it together and put it on the record. Tell us a little about your municipality and we'll set up a walkthrough.